A+ Retail Manager Coaching Training Program With Videos

A+ Intro

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A+ Manager Coaching

A+ Manager Coaching stands for:
Assess
Advise
Agree

This powerful process results from:
Expectations & Standards
Your Customer Experience Expectations, from floor planning to merchandising to customer Interactions are
well-defined. The Manager and team must know the standards by which they deliver on those expectations.

Assess

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Assess

Learning how to assess associate behaviors makes
Associates feel valued: working with a Coach on the floor helps them see that your priority is developing people and not just on operational activities.

To meet your customers’ expectations, we help you design specific interactive behaviors, expectations and standards for associates.

Advise

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Advise

You know what your customer’s experience should look, sound and feel like, but delivering on that brand promise can be challenging - UNLESS you have a team willing to Learn, Internalize and Apply the behavioral standards necessary to make it happen.

Our program will show you how to discover the reason why an associate is not delivering an important behavior.

Agree

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Agree

No matter what your expectations - Operational or Behavioral - your job is to train your teams to understand and meet the What, Why, How:
What they are, Why they are important, and How to deliver them.

The best and most positive way to do it is through A+ Coaching.

aplus5

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Future Proof Your Retail Operation

Our workplace reality is currently undergoing a shift that’s been coming on for decades, as technological innovations combine with American independence to bring employees and managers ever closer on the employment continuum.

The manager-as-coach provides the flexibility and agility all businesses require on the road to success, as well as the motivation and confidence individual team members must feel in order to take you there.

A+ Manager Coaching

A+ Coaching Introduction

Built on deep insight into the roles of managers and associates, this program offers a framework and concrete methods for improving performance across all areas in retail operations.

Includes: Training Video (5:33)
Floor Activities
Power Point Instructions

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A+ They Don't Know How

We know what our customer’s experience should look, sound and feel like. But delivering on that brand promise can be challenging unless you have a team willing to Learn, Internalize and Apply the behavioral standards necessary to make it happen.

Includes: Training Video (5:33)
Floor Activities
Power Point Instructions

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Yeah But

"Yeah, But!": two words we have all said, and two words every coach has heard.
When members of your team are not delivering the behavioral expectations we want our customer to experience, "Yeah But" may sound like an excuse.

Includes: Training Video (5:33)
Floor Activities
Power Point Instructions

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A+ They Don't Want To

I – Don’t – Want – To: four words we have all said or most certainly thought.
But when it comes to delivering our customer experience expectations, there is little room for either.

Includes: Training Video (5:33)
Floor Activities
Power Point Instructions

Want to know more?

View Product Details »»

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